This article only applies to Admins/Instructors using Rosalyn's Canvas integration.
Rosalyn staff can process a Retake Exam Request only from an Admin/Instructor enrolled in the course for which the request occurred.
Rosalyn staff, including all Rosalyn Support Team members, do not have the ability or authority to process a Retake Exam Request from an examinee.
1. Submit the Request to Rosalyn
To submit a Request, please send an email to support@rosalyn.ai. Requests can also be processed through Slack if a Slack support channel has been established.
Please include the following information within the request:
The Rosalyn’s Portal URL of the examinee’s previous attempt. This URL will look something like this:
If you cannot find the above URL, you can also include the following:
Examinee's full name
Name of the exam
Date and time of the examinee's previous attempt
Your Rosalyn contact will inform you when the Retake request has been processed.
2. Allow Multiple Attempts
In order for the requestor to be able to retake the exam, please configure your exam to allow multiple attempts.
Note For Canvas Users
Canvas provides a "Moderate This Quiz" feature which lets an Instructor add Extra Attempts for individual examinees.