During the pre-flight, test-takers are required to close all of the open applications on their device. Rosalyn has added a new "Force Close" button which allows the test-taker to choose to allow Rosalyn to close all of their open applications on their behalf.

A confirmation prompt will appear asking the test-taker to confirm that they would like to allow Rosalyn to close all of their open applications for them.

In some specific scenarios, Antivirus software was preventing Rosalyn from accessing a test-taker's web camera. Moving forward, the Rosalyn Test Delivery Application will now identify this scenario and display an error message to the test-taker. The test-taker will not be able to start the exam until use of camera is enabled.

In the case where a test-taker experienced technical difficulties during their exam, or for any other reason an organization might have, an organization can now ask Rosalyn to enable an exam retake for a student. Please submit such requests to your Rosalyn account and/or support@rosalyn.ai.

Rosalyn will only process these requests if they are submitted by a customer approved support contact. The request must provide specific information regarding the test-taker and exam that the retake needs to be enabled.

For the retake to work, the customer learning platform must allow multiple attempts for the test-taker for the specific exam.