Problem
Based on users' browser settings, they may experience issues opening Rosalyn from Canvas.
Rosalyn and 3rd Party Cookie issues with Safari
Technical Note: Safari prevents cookies from being used within an iFrame.
Solution
To resolve this issue, you can update a security setting within Safari:
On your Mac, choose Safari > Preferences/Settings, then click Privacy.
Uncheck (disable) the following:
Website tracking: ⬜ Prevent cross-site tracking
3. Return to Canvas and re-lunch, Rosalyn.
Rosalyn and 3rd Party Cookie issues with Chrome
Technical Note: The default settings for Chrome are suitable for the usage of Rosalyn. However, sometimes the third-party cookies will be blocked by the user.
Solution
To resolve this issue, you can update a security setting within Chrome:
Open your Chrome Browser.
In the address bar, enter this address: chrome://settings/cookies
Make sure that the setting for Block third-party cookies is NOT enabled.
Relaunch Chrome.
Rosalyn and 3rd Party Cookie issue with Firefox
Technical Note: The default settings for the Firefox browser are suitable for the usage of Rosalyn. However, sometimes the third-party cookies will be blocked by the user.
Solution
To resolve this issue, you can update the security settings within Firefox:
Open your Mozilla Firefox.
In the address bar, enter this address: about:preferences#privacy
Under the section for Enhanced Tracking Protection, select Standard (you may need to refresh your browser tabs after changing this setting).
Restart Firefox.