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Rosalyn and 3rd Party Cookies
Rosalyn and 3rd Party Cookies

Users may experience issues opening Rosalyn from within Canvas.

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Written by Dragana
Updated over a week ago

Problem

Based on users' browser settings, they may experience issues opening Rosalyn from Canvas.

Rosalyn and 3rd Party Cookie issues with Safari

Technical Note: Safari prevents cookies from being used within an iFrame.

Solution

To resolve this issue, you can update a security setting within Safari:

  1. On your Mac, choose Safari > Preferences/Settings, then click Privacy.

  2. Uncheck (disable) the following:
    Website tracking: ⬜ Prevent cross-site tracking

3. Return to Canvas and re-lunch, Rosalyn.
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Rosalyn and 3rd Party Cookie issues with Chrome

Technical Note: The default settings for Chrome are suitable for the usage of Rosalyn. However, sometimes the third-party cookies will be blocked by the user.

Solution

To resolve this issue, you can update a security setting within Chrome:

  1. Open your Chrome Browser.

  2. In the address bar, enter this address: chrome://settings/cookies

  3. Make sure that the setting for Block third-party cookies is NOT enabled.

  4. Relaunch Chrome.

Rosalyn and 3rd Party Cookie issue with Firefox

Technical Note: The default settings for the Firefox browser are suitable for the usage of Rosalyn. However, sometimes the third-party cookies will be blocked by the user.

Solution

To resolve this issue, you can update the security settings within Firefox:

  1. Open your Mozilla Firefox.

  2. In the address bar, enter this address: about:preferences#privacy

  3. Under the section for Enhanced Tracking Protection, select Standard (you may need to refresh your browser tabs after changing this setting).

  4. Restart Firefox.

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